Benefits Specialist Jobs

About The Position

Requirements

• High school diploma.
• Two years of related experience and/or training.
• Knowledge of employee benefits, COBRA, and other federal and regulatory requirements.
• Proficiency with PC applications, including Microsoft Office, Outlook, and HRIS.
• Effective communication skills by telephone, email, and in person.
• Willingness to adapt and maintain a positive attitude.
• Ability to work independently and as part of a team.
• Professionalism, strong interpersonal skills, and commitment to teamwork.
• Punctuality and adherence to a set schedule, with extra hours as needed.
• Ability to work in a fast-paced, demanding environment and handle sensitive, confidential issues.
• Analytical, research, and follow-up skills.
• Ability to multitask.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Respond accurately and promptly to incoming written and telephone Tier 1 and Tier 2 inquiries about Workday access and navigation, benefits, and/or general HR, based on assigned customer support agreements.
• Use the knowledge base to research inquiries and provide efficient, timely responses.
• Escalate inquiries to the Account Manager or Pod Manager when available knowledge base resources or tools are insufficient.
• Provide professional and timely service for internal audit requests.
• Communicate effectively by telephone, email, and in person.
• Participate in work intake reviews to further automate audit activities and reporting.
• Communicate audit-related issues to leadership promptly and efficiently.
• Participate in ongoing training related to the functional area.
• Build strong partnerships within the department and organization.
• Identify and document opportunities for improvement or innovation through process changes or automation.
• Meet or exceed performance standards.
• Perform other duties as assigned by the Manager.

Benefits

• Professional development opportunities.
• Upward mobility.