Benefits Specialist

ConvenientMD • Portsmouth, NH

11d

About The Position

The Benefits Specialist administers employee benefits and the 401(k) plan, supports payroll and HRIS operations, and assists with HR initiatives and special projects. Reporting to the Human Resources Manager, Payroll & Benefits, this role partners with external vendors, brokers, payroll, finance, and internal stakeholders to support compliance, accuracy, and a positive employee experience. The position requires confidentiality, attention to detail, and discretion.

Requirements

• Experience supporting multi-state, high-volume, non-exempt payroll.
• At least two years of experience using ADP Workforce Now.
• Experience supporting a large hourly population with timecard accuracy.
• At least five years of experience overseeing benefits and 401(k) administration.
• Bachelor's degree in Human Resources, Finance, Accounting, Business Administration, or a similar field, or equivalent experience.
• Excellent organizational skills and strong attention to detail.
• Ability to work independently, prioritize work, and meet tight deadlines.
• Strong computer skills, including the MS Office suite.
• Positive, solution-focused attitude, teamwork capabilities, and strong communication skills.
• Prior experience managing a team of one or more employees, including directing and reviewing daily work.
• High level of discretion when managing sensitive or confidential information.
• Critical-thinking skills, an ability to seek new methods and principles, and capability to implement new practices.
• Ability to successfully complete all pre-employment screenings and activities in a timely manner.

Nice To Haves

• Payroll processing experience in ADP.
• Experience in ADP WFM or UKG timecards.
• Smartsheet experience.

Responsibilities

• Administer and continuously improve employee benefits programs and processes.
• Maintain knowledge of applicable federal and state employment, benefits, and leave laws to support compliance.
• Communicate benefit offerings and provide employee education and training across clinical and corporate locations.
• Manage new-hire enrollments, qualifying life events, status changes, and benefit terminations.
• Assist with planning, coordinating, and executing annual open enrollment.
• Audit benefit enrollment reports and vendor invoices, and resolve discrepancies.
• Serve as the primary contact for benefit-related claim issues and insurance disputes.
• Coordinate and process benefit invoice payments.
• Work with HR team members on benefit repayments and reconciliations related to leaves of absence.
• Generate and maintain standard and ad hoc reports.
• Review, validate, and maintain employee data in HRIS, payroll, and benefits records.
• Support development, implementation, and enhancement of processes, workflows, and organizational structures within the ADP HRIS platform.
• Provide backup support for payroll processing.
• Assist with testing, reviewing, and implementing HR technology upgrades and system enhancements.
• Respond promptly and professionally to employee inquiries in keeping with ConvenientMD's core values.
• Support HR programs and special projects, including compensation, performance management, employee engagement, diversity and inclusion, and other strategic people initiatives.
• Collaborate across departments to improve HR processes, employee communications, and operational efficiency.
• Direct and review the daily work of a team of one or more employees.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level