Benefits Specialist

OSV

8d•Remote

About The Position

The Benefits Specialist supports the Employee Services Team by using Workday, case management, knowledge base, and contact center technologies and processes. Depending on customer support agreements, the role provides support in Benefit Administration, Help Desk, and/or Workforce Administration. The specialist responds to employee inquiries, supports audit requests, participates in training and process improvement, and delivers timely, professional service.

Requirements

High school diploma.
Two years of related experience and/or training.
Knowledge of employee benefits, COBRA, and other federal and regulatory requirements.
Proficiency with PC applications, including Microsoft Office, Outlook, and HRIS.
Effective communication skills by telephone, email, and in person.
Willingness to adapt and maintain a positive attitude.
Ability to work independently and as part of a team.
Professionalism, strong interpersonal skills, and commitment to teamwork.
Punctuality and adherence to a set schedule, with extra hours as needed.
Ability to work in a fast-paced, demanding environment and handle sensitive, confidential issues.
Analytical, research, and follow-up skills.
Ability to multitask.

Nice To Haves

Bachelor’s degree.

Responsibilities

Respond accurately and promptly to incoming written and telephone Tier 1 and Tier 2 inquiries about Workday access and navigation, benefits, and/or general HR, based on assigned customer support agreements.
Use the knowledge base to research inquiries and provide efficient, timely responses.
Escalate inquiries to the Account Manager or Pod Manager when available knowledge base resources or tools are insufficient.
Provide professional and timely service for internal audit requests.
Communicate effectively by telephone, email, and in person.
Participate in work intake reviews to further automate audit activities and reporting.
Communicate audit-related issues to leadership promptly and efficiently.
Participate in ongoing training related to the functional area.
Build strong partnerships within the department and organization.
Identify and document opportunities for improvement or innovation through process changes or automation.
Meet or exceed performance standards.
Perform other duties as assigned by the Manager.