Benefits Specialist

Avant Specialty Benefits • Kansas City, KS

10d • Hybrid

About The Position

As a Benefits Specialist with Avant Specialty Benefits, you will help individuals navigate their benefits with clarity and confidence. You will join a collaborative team focused on service, strong relationships, and thoughtful solutions that make the benefits experience easier. This is a hybrid role based in the company’s Kansas City office in the Crossroads district.

The Benefits Specialist processes employee benefit enrollments, provides phone-based support, advocates for clients, and works with account teams, vendors, and internal groups to keep enrollment information accurate and timely. The role also contributes to process improvements, maintains product and case documentation, navigates benefits administration systems, supports quality assurance, and assists with training and special projects.

Avant Specialty Benefits aims to enhance the employee benefits journey through smart systems, responsive service, and strategic innovation. Candidates must not require immigration sponsorship now or in the future.

Requirements

• High school diploma required.
• Active state-specific Life & Health Insurance agent’s license required.
• 2–4 years of HR or Employee Benefits experience required.
• Candidates must not require any type of immigration sponsorship now or in the future, including employer participation in a renewal, extension, or new authorization process.

Nice To Haves

• College degree preferred.
• Knowledge of and experience with benefit plans and administration is a plus.
• Telephonic customer service experience is a plus.

Responsibilities

• Process employee benefit enrollments according to client agreements with Avant.
• Provide phone-based support for enrollments, new hire onboarding, qualifying life events, eligibility, and general inquiries.
• Serve as a Service Advocate for clients and internal account teams.
• Contribute to developing and improving processes for greater efficiency and accuracy.
• Maintain detailed product knowledge, documentation, and underwriting guidelines for each case.
• Navigate and capture elections across various benefits administration systems.
• Ensure data accuracy and uphold quality assurance standards.
• Coordinate with vendors and internal teams to ensure timely, accurate information flow.
• Participate in enrollment trainings and document case-specific details for team use.
• Support internal teams, clients, and brokers with special projects and ongoing operational needs.
• Develop insurance benefits knowledge, including changing and emerging industry trends, and apply relevant principles and practices in daily responsibilities.
• Identify problems, use resources to determine root causes, and propose and implement solutions or improvements.
• Contribute to defined workflows, processes, procedures, and deliverables while using resources to provide a strong client experience and adhere to compliance requirements.

Benefits

• Core health, dental, and vision benefits.
• Paid parental leave and supportive new parent benefits.
• Company-paid continuing education and tuition reimbursement.
• 401(k) profit sharing, including an annual lump-sum contribution for every full-time employee.
• Generous time off practices and paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• Inclusion and belonging programs, including a paid Diversity Day time-off option, a committee, employee resource groups, and development programs.
• Annual merit increase and promotion opportunities.
• Discretionary annual bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED