Benefits Specialist

ConvenientMD • Portsmouth, NH

10d

About The Position

ConvenientMD is seeking a Benefits Specialist to administer employee benefits and the 401(k) plan, support payroll and HRIS operations, and assist with HR initiatives and special projects. Reporting to the Human Resources Manager, Payroll & Benefits, this role works with external vendors, brokers, payroll, finance, and internal stakeholders to support compliance, accuracy, and a positive employee experience. It requires discretion, confidentiality, and strong attention to detail.

The Benefits Specialist supports benefits processes throughout the employee lifecycle, provides benefits education, audits enrollment and billing information, and helps resolve claims and insurance disputes. The role also maintains employee records and supports payroll and HR technology operations, including ADP HRIS processes, system enhancements, and payroll backup. The specialist responds to employee inquiries and collaborates across departments to improve HR processes and support strategic people initiatives.

Requirements

• Experience supporting multi-state, high-volume, non-exempt payroll.
• Two or more years of experience using ADP Workforce Now.
• Five or more years of experience overseeing benefits and 401(k) administration.
• Bachelor's degree in Human Resources, Finance, Accounting, Business Administration, or a similar field, and/or equivalent experience.
• Excellent organizational skills and high attention to detail.
• Ability to work independently, prioritize work, and meet tight deadlines.
• Strong computer skills, including the MS Office suite.
• Positive, solution-focused attitude, teamwork capabilities, and strong communication skills.
• Prior experience managing a team of one or more employees, including directing and reviewing daily work.
• High level of discretion in managing and maintaining sensitive and confidential information.
• Critical-thinking skills and the ability to seek out new methods and principles and implement new practices.
• Ability to successfully complete all pre-employment screenings and activities in a timely manner.

Nice To Haves

• Prior payroll processing experience in ADP.
• Experience with ADP WFM or UKG timecards.
• Experience supporting a large hourly population with timecard accuracy.
• Smartsheet experience.

Responsibilities

• Administer and continuously improve employee benefits programs and processes.
• Maintain knowledge of applicable federal and state employment, benefits, and leave laws to support compliance.
• Communicate benefit offerings and provide employee education and training across clinical and corporate locations.
• Manage new-hire enrollments, qualifying life events, status changes, and benefit terminations.
• Assist with planning, coordinating, and executing annual open enrollment activities.
• Audit benefit enrollment reports and vendor invoices, and resolve discrepancies in a timely manner.
• Serve as the primary contact for benefit-related claim issues and insurance dispute resolution.
• Coordinate and process benefit invoice payments.
• Work with HR team members on benefit repayments and reconciliations related to leaves of absence.
• Generate and maintain standard and ad hoc reports.
• Review, validate, and maintain accurate employee data in HRIS, payroll, and benefits records.
• Support the development, implementation, and enhancement of processes, workflows, and organizational structures in the ADP HRIS platform.
• Provide backup support for payroll processing.
• Assist with testing, reviewing, and implementing HR technology upgrades and system enhancements.
• Respond promptly and professionally to employee inquiries, consistent with ConvenientMD's core values.
• Support HR programs and special projects, including compensation, performance management, employee engagement, diversity and inclusion initiatives, and other strategic people initiatives.
• Collaborate across departments to improve HR processes, employee communications, and operational efficiency.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level