Benefits Specialist - Entry Level

ADP•Tempe, AZ

About The Position

ADP is hiring a Benefit Services Specialist to serve as the primary point of contact for TotalSource clients and internal service and business partners for the processing, guidance, and governance of TotalSource Health and Welfare plan administration services and benefit programs. The plans include national and regional carrier choices and programs such as Medical, Dental, Vision, Disability, FSA/HSA/OCB, and voluntary benefits. The role administers and supports benefit plans and transactions, provides tier 2 client and internal service, coordinates with benefit providers and other teams, resolves complex benefit and eligibility issues, and helps ensure accurate processes, data, and communications. It also includes mentoring and training service associates and coordinating client and vendor relationships.

Requirements

At least 2 years of experience working in a customer service environment, ideally in employee benefits, HR administration, or a related field.
A college degree is not required; the posting also identifies relevant experience or military experience as acceptable alternatives to a degree.

Nice To Haves

SHRM, PHR, or GBA/CEBS certification.
Experience in employee benefits and/or HR administration.

Responsibilities

Administer, manage, and govern benefit plans and transactions, including pending enrollments, dependent verification, new hire, life and termination events, and annual open enrollment.
Coordinate transaction processing, audits, and deliverables with back-office teams.
Conduct data integrity and enrollment/eligibility audits, investigate findings, and resolve identified issues.
Review and maintain standard and client-specific operating processes and procedures for benefits administration.
Identify potential improvements to enrollment and benefits administration and recommend changes to management and peers.
Manage and monitor data flows and integrations, including carrier connections and payroll, and process manual carrier updates when needed.
Work with team members to resolve errors and issues accurately and promptly, escalating programmatic issues as appropriate.
Provide tier 2 service support to clients and internal business partners; research and resolve complex client benefit questions and problems.
Communicate and execute benefit policy changes and work with providers to support administration and resolve eligibility issues.
Support health and welfare benefit programs through phone, CRM, email, or in-person service, including guidance on procedures, best practices, and participant, provider, or client issues.
Coordinate with HR or Benefits associates, internal business partners, and carrier resources to respond to critical situations.
Troubleshoot issues involving participant coverage, administrative processes, compliance, carrier connections, payroll, and TotalSource system functionality.
Maintain and expand knowledge of benefit programs, compliance, procedures, administrative practices, and benefit products.
Assist with assessing regulatory changes and process impacts, process improvement, service rollouts, and service training.
Act as a liaison among clients, HRBPs, CRE, ACA COE, and carriers to explain benefits-related processes.
Coordinate and execute clients’ Annual Enrollment processes with team members.
Assist with analyzing plan and service requirements for client transitions from implementation to service, ensuring system configuration and related documentation are accurate and complete.
Mentor and guide service associates on benefit programs, processes, compliance questions, system troubleshooting, and soft skills.
Coach newly hired associates, identify training needs, and develop, coordinate, and potentially deliver training or booster classes.
Serve as a primary contact for clients, internal business partners, and HRBP/CRE/GM on benefits administration practices, processing, compliance, and client procedures; respond to inquiries and resolve issues.
Address complex client issues and escalations to meet or exceed client needs and support client satisfaction.
Work with TotalSource service providers to resolve issues and establish processes that reduce or eliminate errors.
Develop and implement manual and electronic workflows to ensure accurate processing of transactions by providers such as Section 125/FSA, COBRA, and 401(k).