Benefits Technology Specialist

Hub International Insurance•Salt Lake, UT

10d•Hybrid

About The Position

The Benefits Technology Specialist develops, manages, and expands the agency’s internal capabilities and expertise in implementing benefits administration and HRIS technology systems for clients. The role helps position HUB as a leader in technology solutions for small and mid-market employers, improving member enrollment experiences and making administration easier for employers and internal service teams. This is a hybrid position requiring three days per week in the office, with some travel by car to client meetings and outside events. The specialist maintains expertise in Employee Navigator and its capabilities, limitations, and strategic direction; supports consistent, accurate, scalable implementation and renewal processes; and keeps current with enrollment technology trends. The role demonstrates the system to clients and prospects, trains employer and internal users, and helps teams make appropriate use of system capabilities. It also supports voluntary-benefit sales and implementation, ACA reporting for clients selecting the service, and carrier/vendor EDI connections and payroll integrations. The specialist communicates system updates and competitive advantages to sales and service teams and may train and develop other employees across locations. HUB Broker Standards must be followed. Candidates must have a high school diploma or equivalent and 3–5 years of related employee-benefits experience as an Account Manager or Account Representative, or an equivalent combination of education and experience. Client-facing experience and a State Life & Health License—or the ability to obtain one within 120 days—are required. The role requires a valid driver’s license and dependable transportation. Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and following team guidelines for working in BMS (BenefitPoint) are expected. English-Spanish bilingual ability is a plus. The expected annual salary range is $55,000–$65,000, with actual compensation affected by skills, experience, work location, business line, scope, and level. HUB offers training, licensing support, and development opportunities, along with benefits and programs subject to employment status, role, location, and eligibility.

Requirements

High school diploma or equivalent.
At least 3–5 years of related experience as an Account Manager or Account Representative in the employee benefits arena, or an equivalent combination of education and experience.
Client-facing experience.
State Life & Health License, or ability to obtain the license within 120 days.
Valid driver’s license.
Dependable transportation.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to follow team guidelines for working in BMS (BenefitPoint).
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with customers and teammates.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions involving mathematical or diagram forms and abstract and concrete variables.
Ability to collaborate across internal and external teams, communicate clearly, demonstrate initiative, attend to detail, and work with a team while meeting deadlines.
Regularly required to talk or hear; frequently required to stand, walk, sit, and use hands to finger, handle, or feel; occasionally lift and/or move up to 25 pounds; close and distance vision required.

Nice To Haves

Bilingual ability in English and Spanish.

Responsibilities

Develop, manage, and expand internal capabilities and expertise in implementing benefits administration and HRIS technology systems for clients.
Maintain thorough knowledge of Employee Navigator, including its capabilities, limitations, and strategic direction.
Develop and maintain implementation and renewal processes that support consistent execution, accurate data, and scalable services.
Stay current on industry trends and emerging enrollment-related technologies.
Demonstrate Employee Navigator to clients and prospects.
Teach and train employer and service-team users to use the system effectively.
Deploy appropriate system capabilities for each client situation.
Communicate and educate internal sales and service teams about system updates, changes, and competitive advantages.
Assist sales and service teams with selling and implementing voluntary benefits.
Use voluntary benefits and carrier technology credits to offset system costs for clients whenever possible.
Manage ACA reporting for clients using Employee Navigator who select the service.
Maintain knowledge of carrier/vendor EDI setup and maintenance and integrations with payroll providers.
Train and develop other internal and regional employees on Employee Navigator as needed to build capacity and consistency across locations.
Follow HUB Broker Standards.
Travel by car to meet with clients and attend outside events as needed.