Benefits Technology Specialist

HUB International•St. Louis, MO

6d•$55,000 - $65,000•Hybrid

About The Position

The Benefits Technology Specialist develops, manages, and expands the agency’s internal capabilities and expertise in implementing benefits administration and HRIS technology systems for clients. The role helps position HUB as a leader in technology solutions for small and mid-market employers, with the goal of improving enrollment experiences for members and simplifying administration for employers and internal service teams. The specialist maintains expertise in Employee Navigator, develops consistent and scalable implementation and renewal processes, and keeps current with industry trends and enrollment technologies. The role demonstrates the system to clients and prospects, trains employer and service-team users, applies appropriate system capabilities, and educates internal sales and service teams about updates and competitive advantages. It also supports voluntary-benefit sales and implementation, helps offset system costs using voluntary benefits and carrier technology credits when possible, manages ACA reporting for clients selecting that service, and works with carrier/vendor EDI connections and payroll integrations. This is a hybrid role requiring three days per week in the office. Some travel by car is required to meet clients and attend outside events. The role requires a high school diploma or equivalent, 3–5 years of related employee-benefits account management or representative experience (or an equivalent combination of education and experience), client-facing experience, and a State Life & Health License or the ability to obtain one within 120 days.

Requirements

High school diploma or equivalent.
At least 3–5 years of related experience as an Account Manager or Account Representative in the employee benefits arena; an equivalent combination of education and experience is acceptable.
Client-facing experience.
Must hold a State Life & Health License or be able to obtain one within 120 days.
Valid driver’s license and dependable transportation.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively with customers and teammates.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and ability to follow BenefitPoint (BMS) guidelines for premium efficiency.
Ability to meet the physical requirements of the role, including occasional lifting or moving of up to 25 pounds.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Maintain thorough knowledge of Employee Navigator, including its capabilities, limitations, and strategic direction.
Develop and maintain implementation and renewal processes that ensure consistent execution, data accuracy, and scalable services.
Stay current with industry trends and emerging enrollment-related technologies.
Demonstrate Employee Navigator to clients and prospects.
Teach and train employer and service-team users to use the system effectively.
Deploy appropriate system capabilities for each client.
Communicate and educate internal sales and service teams about system updates, changes, and competitive advantages.
Assist sales and service teams with selling and implementing voluntary benefits.
Use voluntary benefits and carrier technology credits to offset system costs for clients whenever possible.
Manage ACA reporting for clients using Employee Navigator who select that service.
Understand the setup and maintenance of carrier/vendor EDI connections and integrations with payroll providers.
Train and develop other internal and regional employees on Employee Navigator as needed to build capacity and consistency across locations.
Follow HUB Broker Standards.

Benefits

Structured training, licensing support, and ongoing development opportunities.
Competitive pay.
Comprehensive health benefits, including health, dental, and vision insurance.
Life and disability insurance, including company-paid life and disability plans.
FSA and HSA accounts.
401(k) accounts and retirement savings matching.
Paid time off, including vacation, sick, and personal days.
Paid parental leave.
Wellbeing program.
Eligible bonuses, equity, and commissions for some positions.
Collaborative culture, community impact through HUB Gives, and career growth opportunities.