LHUO Benefits Specialist

Loews Hotels & Co•Orlando, FL

About The Position

The Benefits Specialist administers the company’s health, 401(k), ADA, and leave programs with accuracy, professionalism, and care. The role is a primary resource for benefit enrollments, claims support, compliance matters, and employee communications, providing a supportive benefits experience aligned with regulatory standards and internal policies. The specialist advises employees about benefit plans and regulations, handles sensitive information discreetly, resolves issues proactively, and collaborates with HR and external vendors. The position also supports compliance, audits, data integrity, benefits orientations, and open enrollment presentations.

Requirements

At least 3 years of experience in benefits administration or a related HR function.
Solid understanding of ERISA, ACA, COBRA, HIPAA, FMLA, ADA, PWFA, and 401(k) administration.
Hands-on experience using HRIS systems.
Proven ability to advise employees on eligibility, coverage, leave, and claims resolution.
Ability to handle confidential information professionally.
Strong knowledge of employee benefit plans and regulations; clear and thoughtful communication; discretion and professionalism with sensitive matters; resourcefulness; attention to detail and organization; and a collaborative, service-oriented approach.

Nice To Haves

Workday experience is preferred.
Bilingual English/Spanish or Creole proficiency is a plus, but not required.

Responsibilities

Serve as the primary resource for employee inquiries about health plans, retirement programs, and leave policies, including FMLA, ADA, and PWFA.
Facilitate the ADA interactive process by discussing potential reasonable accommodations with employees and ensuring compliance with legal requirements and organizational policies.
Coordinate with medical providers to obtain documentation for ADA accommodations, leave requests, and related needs while maintaining confidentiality and regulatory compliance.
Process enrollments, life-status changes, leave requests, and terminations through HRIS and vendor platforms.
Investigate and resolve benefit discrepancies, claims issues, and coverage disputes in coordination with HR and external vendors.
Maintain accurate records and conduct data audits to support compliance and data integrity.
Ensure benefits administration complies with federal and state laws, and support audits and filings as needed.
Lead benefits orientations and open enrollment presentations, making information accessible, engaging, and clear.