LHUO Benefits Specialist

Loews Hotels•Orlando, FL

10d

About The Position

The Benefits Specialist administers the company’s health, 401(k), ADA, and leave programs accurately and professionally. The role is a primary resource for employee enrollments, claims support, compliance questions, and benefits communications, providing a supportive experience aligned with regulatory standards and internal policies. The specialist advises employees, coordinates accommodation and leave documentation, processes benefit transactions, resolves issues with HR and external vendors, maintains records, supports compliance activities, and leads benefits orientations and open enrollment presentations.

Requirements

At least 3 years of experience in benefits administration or a related HR function.
Solid understanding of ERISA, ACA, COBRA, HIPAA, FMLA, ADA, PWFA, and 401(k) administration.
Hands-on experience using HRIS systems.
Proven ability to advise employees on eligibility, coverage, leave, and claims resolution.
Ability to handle confidential information professionally.
Clear and thoughtful communication skills, discretion, resourcefulness, attention to detail, organization, and a collaborative, service-oriented approach.

Nice To Haves

Workday experience is preferred.
Bilingual English/Spanish or Creole proficiency is a plus, but not required.

Responsibilities

Serve as the primary resource for employee inquiries regarding health plans, retirement programs, and leave policies, including FMLA, ADA, and PWFA.
Facilitate the ADA interactive process by discussing reasonable accommodations with employees and ensuring compliance with legal requirements and organizational policies.
Coordinate with medical providers to obtain documentation supporting ADA accommodations, leave requests, or related needs while maintaining confidentiality and regulatory compliance.
Process enrollments, life-status changes, leave requests, and terminations through HRIS and vendor platforms.
Investigate and resolve benefit discrepancies, claims issues, and coverage disputes in coordination with HR and external vendors.
Maintain accurate records and perform data audits to ensure compliance and data integrity.
Ensure benefit administration complies with federal and state laws, and support audits and filings as needed.
Lead benefits orientations and open enrollment presentations, making information accessible, engaging, and clear.