Relationship Banker
Old National Bank • Knoxville, TN5d
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Relationship Banker
Old National Bank•Knoxville, TN
About The Position
Old National Bank is hiring a Relationship Banker to build and strengthen client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, offering guidance, and connecting clients with the bank’s products and services to support their financial goals. Relationship Bankers create a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution while contributing to banking center performance and team goals. The position includes two levels. Relationship Bankers develop foundational skills in client engagement, consultative sales, and banking operations, complete onboarding and learning requirements, and work toward readiness for Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role involving independent client relationship management, consistent performance, and confident execution of the full sales process. Advancement is based on demonstrated capability, performance, training, and licensing milestones. Positions may be based in one banking center or support multiple locations within a market. Bankers are expected to collaborate across banking centers as needed and participate in community activities and outreach. The salary range is $17.00 to $29.75 per hour. Actual offers may vary according to responsibilities, skills, experience, education, and geographic location.
Requirements
- High school diploma or equivalent.
- Experience in banking, retail, sales, or a client-facing environment.
- Demonstrated ability to build relationships and deliver strong client service.
- Strong communication and interpersonal skills.
- Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
- NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
- Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but is not required.
- Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.
Nice To Haves
- Associate or bachelor’s degree.
- Banking experience for the Relationship Banker level.
Responsibilities
- Build and grow client relationships by understanding client needs and providing personalized financial solutions.
- Engage clients through proactive outreach, follow-up, and ongoing relationship management.
- Identify opportunities to introduce additional products and services that meet client goals.
- Partner with internal specialists to connect clients with broader bank capabilities when appropriate.
- Deliver a high-quality, consistent client experience across interactions.
- Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
- Use a consultative sales approach focused on advice and long-term relationship value.
- Contribute to banking center performance through individual production and team collaboration.
- Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
- Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
- Collaborate with team members, share best practices, and support overall performance.
- Participate in community activities and outreach to build relationships and generate new business.
- Continuously develop skills and knowledge to improve performance and client outcomes.
- Complete required onboarding, learning, and licensing milestones; Relationship Bankers are expected to progress to Relationship Banker II within approximately 12 months.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Continuing education opportunities
- Employee assistance program
- Competitive compensation with a salary and incentive program
- Impact Network Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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