Universal Banker - Ronkonkoma

Apple Bank • Ronkonkoma, NY

2d • Onsite

About The Position

The Universal Banker (UB) serves as a full-service, single point of contact for Apple Bank customers, providing prompt, courteous, and efficient service to new and existing customers through monetary and account-related transactions. This hybrid role combines Customer Service Representative and Teller duties to support branch leadership in delivering quality customer service.

The UB supports branch sales and service by acquiring new clients, recommending suitable bank products and services, performing branch and platform functions, and processing account maintenance transactions. The role includes opening new accounts, resolving customer issues, educating customers about bank products and services, and referring customers to licensed representatives of ABS Associates of NY, Inc. when appropriate. The UB builds long-term customer relationships based on trust and suitable solutions that meet client needs.

Requirements

• High school diploma or GED.
• At least 1–2 years of retail banking experience combining Teller and Customer Service Representative experience.
• Experience fostering and developing strong customer relationships.
• Ability to develop and maintain detailed knowledge of banking products and services.
• Willingness to be cross-trained in other branch functions.
• Excellent problem-solving skills and ability to provide solutions to customer issues.
• Confident, professional, and positive demeanor with customers.
• Excellent interpersonal and verbal and written communication skills, including excellent phone skills.
• Strong organizational skills and attention to detail.
• Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
• Sound judgment and discretion when handling confidential information.
• Availability for weekend work, extended hours, or coverage at neighboring branch locations when required.
• Ability to travel occasionally for mandatory training.

Nice To Haves

• General understanding of banking operations, including risk, compliance, fraud, and loss.

Responsibilities

• Provide exceptional, professional customer service and resolve service-related issues promptly and efficiently.
• Explain the features and facts of bank products, accounts, and services to current and prospective customers.
• Identify opportunities to acquire new or additional banking relationships and recommend suitable products and services; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
• Build, retain, and deepen relationships with existing and prospective customers to achieve team sales and referral goals while providing quality service.
• Process teller transactions according to established policies and procedures, balance daily transactions within a reasonable timeframe, and safeguard cash and negotiable instruments.
• Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and supplied.
• Communicate disclosures, rules, regulations, and FDIC protection when opening new accounts.
• Maintain accurate new-account records and complete timely follow-up as needed.
• Follow regulatory, compliance, security, audit, code-of-conduct, and operational-control requirements to protect customers and bank assets.
• Follow new-account procedures, including Customer Identification Program (CIP) and Bank Secrecy Act (BSA) requirements.
• Assist with training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
• Maintain technical and professional knowledge by attending educational workshops.
• Perform additional duties as requested.

Benefits

• $2,000 sign-on bonus payable after completing six months of employment.
• Excellent starting salary plus incentives.
• Comprehensive employee benefits package, including medical, dental, vision, pre-tax transit, health, life, and disability insurance.
• Paid vacation time, sick time, and 11 company-paid holidays.
• 401(k) with up to 4% match.
• Up to $5,250 tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED