Universal Banker - Ronkonkoma
About The Position
The Universal Banker (UB) serves as a full-service, single point of contact for Apple Bank customers, providing prompt, courteous, and efficient service to new and existing clients through monetary and account-related transactions. This hybrid role combines the responsibilities of a Customer Service Representative and Teller, supporting branch leadership in delivering quality customer service. The UB supports branch sales and service by acquiring new clients, recommending suitable Bank products and services, performing branch and platform functions, and processing account maintenance transactions. The role includes opening new accounts, resolving customer issues, educating customers about Bank products and services, and referring customers to a licensed representative of ABS Associates of NY, Inc. when appropriate. The successful candidate builds trusted, long-term relationships and offers suitable solutions that meet customers’ needs.
Requirements
- High school diploma or GED.
- At least 1–2 years of combined retail banking experience as a Teller and Customer Service Representative.
- Experience fostering and developing strong customer relationships.
- Ability to develop and maintain detailed knowledge of banking products and services.
- Willingness to be cross-trained in other branch functions.
- Excellent problem-solving skills and ability to provide solutions to customer issues.
- Confident, professional, and positive demeanor with customers.
- Excellent verbal and written communication and phone skills.
- Strong organizational skills and attention to detail.
- Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
- Sound judgment and discretion when handling confidential information.
- Weekend work and extended hours, or coverage at neighboring branches, may be required.
- Mandatory training may require occasional travel.
- Visa sponsorship is not available.
Nice To Haves
- General understanding of banking operations, including risk, compliance, fraud, and loss.
Responsibilities
- Provide exceptional service by engaging clients in a friendly, professional manner and resolving service-related issues promptly and efficiently.
- Ethically explain the features and details of the Bank’s products, accounts, and services to current and prospective clients.
- Identify opportunities to acquire new or additional banking relationships by understanding customer needs and offering suitable products and services.
- Make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
- Establish, retain, and deepen customer relationships to achieve team sales and referral goals while providing quality service.
- Process teller transactions in accordance with established policies and procedures, prove daily transactions within a reasonable timeframe, and safeguard assigned cash and negotiable instruments.
- Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and adequately supplied.
- Communicate applicable disclosures, rules, regulations, and FDIC protection when opening new accounts.
- Maintain accurate new-account records and complete timely follow-up as needed.
- Follow regulatory, compliance, security, audit, conduct, and operational-control policies and procedures to protect customers and Bank assets.
- Follow new-account procedures, including Customer Identification Program (CIP) and Bank Secrecy Act (BSA) requirements, to protect the Bank against loss.
- Assist in training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
- Maintain technical and professional knowledge by attending educational workshops.
- Perform additional duties as requested.
Benefits
- $2,000 sign-on bonus payable after completing six months of employment.
- Excellent starting salary plus incentives.
- Comprehensive employee benefits package, including medical, dental, vision, pre-tax transit, health, life, and disability insurance.
- Paid vacation time, sick time, and 11 company-paid holidays.
- 401(k) with up to 4% match.
- Up to $5,250 in tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
