Part Time (30 Hours) Associate Banker Culver & Deerfield, Irvine, CA, Bilingual Mandarin Required
About The Position
The Associate Banker represents Chase’s brand and culture by providing welcoming, attentive service and using banking technology to create positive client experiences. The role contributes to branch success by building trusted client relationships, sharing product knowledge and solutions, and helping clients work toward their financial goals. The position provides account servicing and maintenance, opens new accounts, assists clients with everyday transactions and digital self-service options, and performs branch operations involving cash devices. The role requires fluency in reading and speaking both English and Mandarin. This is a part-time position scheduled for 30 hours.
Requirements
- Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively with a team to deliver seamless client service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Fluency in reading and speaking both English and Mandarin.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients as they enter the branch, provide friendly and attentive service, manage lobby traffic and waiting queues using a tablet, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with applicable policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions in partnership with branch team members.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.
Benefits
- Competitive total rewards package.
- Eligible employees may receive commission-based pay and/or discretionary incentive compensation.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
