Consumer Banker II (Wilmington)

First Financial Bank • Wilmington, OH

4d

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker, Commercial, and Treasury Management. The role supports clients across branch, drive-through, phone, email, and digital channels, while delivering the First Financial Bank Experience and acting as a trusted advisor.

The position is responsible for account opening and maintenance, teller-drawer duties as needed, client engagement and follow-up, sales and service results, and compliance with operational, risk-management, and regulatory standards. The Consumer Banker collaborates with branch, district, and business-line colleagues to meet clients’ financial needs, support retail strategies, develop associates, and contribute to district and regional success.

The stated pay scale is $18.00–$20.67 per hour. All roles are incentive eligible except Co-Op, Intern, or Student positions.

Requirements

• 3–4 years of client experience and retail banking experience.
• Demonstrated success with consultative, needs-based selling.
• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans, and treasury management.
• Ability to work independently and as part of a team.
• Bachelor’s degree or equivalent experience.
• Strong oral and written communication skills.
• Familiarity with consumer and small-business credit.
• Strong product knowledge relating to consumer and commercial products and services.

Responsibilities

• Open accounts and perform account maintenance.
• Run a teller drawer when deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Partner with internal teams to bring appropriate expertise to clients for service and solutions.
• Ensure client follow-up calls are completed within the proper time frame.
• Maintain operational and risk-management standards and comply with regulatory procedures.
• Assist clients with transactions in the branch, drive-through, by phone, and by email.
• Model First Financial Bank’s mission and values for peers and coworkers.
• Track, report, and communicate business results and activities to the FCM.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships.
• Serve as a trusted advisor by adding value and building client relationships using the First Client Conversation Model.
• Participate in site-center huddles and meetings to support sales and service activities.
• Meet or exceed sales, service, and referral goals through collaboration with the team, district, and lines of business.
• Provide digital assistance to clients establishing or needing support with the bank’s online offerings.
• Share knowledge, help onboard and develop newer associates, solve staffing challenges, and contribute to district and regional improvement.
• Stay informed about bank products, processes, and procedures, particularly complex ones.
• Meet compliance requirements, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious-activity reporting, lending, and deposit requirements.

Benefits

• Benefits and programs supporting associates’ holistic wellbeing; details are provided in the Benefits Guide.
• Incentive eligibility for all roles other than Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level