Consumer Banker II

Fifth Third Bank • Cincinnati, OH

2d • Onsite

About The Position

The Consumer Banker II provides an exceptional customer experience through solution-based conversations about Fifth Third banking products and services over the phone. In an inbound call center environment, the role supports existing customers by enhancing their relationships and also supports the bank’s marketing efforts.

The position is accountable for managing risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures. It is also responsible for acting in the best interests of customers and colleagues and delivering a positive customer experience while achieving results within the bank’s risk appetite.

This position is located in Cincinnati, Ohio 45242. It requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Requirements

• High school diploma or GED and one year of customer service or call center experience, or a college degree, or equivalent military experience.
• Ability to develop comfort with managing the customer experience and providing financial consultation over the phone.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Apply knowledge of consumer banking products and financial needs assessment tools to create a memorable customer experience and help customers achieve their financial goals.
• Use a consultative approach with current customers to uncover and identify needs and tailor recommendations and solutions.
• Maintain a well-developed working knowledge of products, services, and processes offered.
• Collaborate with internal partners to ensure customer needs are met.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Exchange ideas and opinions openly, elevate concerns, and follow policies and procedures for managing risk.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Eligible to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED