Consumer Banker II (Wilmington)

First Financial Bank•Wilmington, OH

1d•$18 - $21

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role supports clients conducting business in the branch, drive-through, by phone, and by email, and provides assistance with the bank’s online services. The Consumer Banker serves as a trusted advisor by using the First Client Conversation Model, delivering the First Financial Bank Experience, and helping clients meet their financial needs. The position collaborates with branch and district colleagues to achieve sales, service, referral, operational, and risk-management objectives, and supports associate knowledge-sharing and development.

Requirements

3–4 years of client experience and retail banking experience.
Demonstrated success with consultative, needs-based selling.
Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans, and treasury management.
Ability to work independently and as part of a team.
Bachelor’s degree or equivalent experience.
Strong oral and written communication skills.
Familiarity with consumer and small-business credit.
Strong product knowledge relating to consumer and commercial products and services.

Responsibilities

Open accounts and perform account maintenance.
Run a teller drawer as deemed necessary by management.
Support client engagement through active calling, client conversations, and follow-up.
Partner with internal constituencies to bring the appropriate expertise to clients for service or solutions.
Ensure client follow-up calls are conducted within the proper time frame.
Maintain operational and risk-management standards.
Assist clients with transactions in the branch, drive-through, by phone, and by email.
Model First Financial Bank’s Mission and Values for peers and coworkers.
Adhere to compliance and regulatory procedures.
Track, report, and communicate business results and activities to the FCM.
Partner with District Specialists to execute retail strategies and objectives that attract, retain, and grow core client relationships and provide a first-class client experience.
Build deep client relationships and act as a trusted advisor by using the First Client Conversation Model.
Participate in and lead the First Financial Bank Experience through active involvement in site-center huddles and meetings supporting sales and service activities.
Meet or exceed management-set sales, service, and referral goals by collaborating with the team, the District, and lines of business.
Provide digital assistance and service to clients establishing or needing support with the bank’s online offerings.
Support the branch team, FCM, and District leaders and associates by sharing knowledge, onboarding and developing newer associates, helping solve staffing challenges, and contributing to District and Region improvement.
Stay informed about bank products, processes, and procedures, especially complex ones.
Perform other duties as assigned to assist clients.