Consumer Banker II

Fifth Third Bank • Cincinnati, OH

1d

About The Position

The Consumer Banker II provides an exceptional customer experience by discussing a full range of Fifth Third banking products and services over the phone. In an inbound call center environment, the role supports existing customers, strengthens customer relationships, and supports the bank’s marketing efforts. The position uses solution-based, consultative conversations to understand customers’ needs and recommend tailored products and services that help them achieve their financial goals.

The role is accountable for managing risk within the bank’s risk appetite by identifying, assessing, monitoring, and reporting risks; following established policies and procedures; raising concerns; and acting ethically toward customers and colleagues.

Requirements

• High school diploma or GED and one year of customer service or call center experience, or a college degree, or equivalent military experience.
• Ability to develop comfort with managing customer experiences and conducting financial consultations over the phone.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Demonstrated ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Use knowledge of consumer banking products and financial-need assessment tools to create a memorable customer experience and help customers achieve their financial goals.
• Use a consultative approach with current customers to uncover and identify needs and tailor recommendations and solutions.
• Maintain a well-developed working knowledge of the products, services, and processes offered.
• Collaborate with internal partners to ensure customer needs are met.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks in accordance with the bank’s risk appetite and policies.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED