Consumer Banker II (Franklin)

First Financial Bank•Franklin, IN

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker, Commercial, and Treasury Management. The role serves a wide variety of client needs in accordance with bank policies and procedures, provides service and solutions through branch, drive-through, phone, email, and digital channels, and supports retail strategies to attract, retain, and grow core client relationships. The Consumer Banker acts as a trusted advisor by using the First Client Conversation Model, participates in site huddles and meetings, collaborates with colleagues and business lines, and consistently works to meet or exceed management-set sales, service, and referral goals. The role works with limited supervision, follows established guidelines, and may advise others using subject-matter expertise. It also supports management needs for the FCM and is responsible for complying with applicable laws, regulations, and bank policies.

Requirements

3–4 years of client service experience in a retail environment.
3–4 years of sales and service experience, with previous success achieving sales and service goals in a retail environment.
High school diploma or GED required.
Strong bank product knowledge and solid sales skills.
Ability to serve a wide variety of client needs according to bank policy and procedures.
Ability to lead teams as needed.
Ability to work with limited supervision, follow established guidelines, apply them proficiently, collaborate with a senior role or supervisor, and advise others using subject-matter expertise.
Ability to occasionally lift and carry up to 50 pounds and frequently lift and carry up to 10 pounds; frequently sit, stand, walk, and drive.
May obtain notary authorization.

Nice To Haves

Associate’s or bachelor’s degree, and/or an equivalent combination of education and work experience in sales.

Responsibilities

Open accounts and perform account maintenance; run a teller drawer when management deems it necessary.
Support client engagement through active calling, client conversations, and timely follow-up.
Partner with internal teams to provide clients with appropriate service or solutions, including referrals to relevant business partners.
Maintain operational and risk management standards and adhere to compliance and regulatory procedures.
Assist clients with transactions in the branch, drive-through, by phone, and by email.
Model First Financial Bank’s mission and values for peers and coworkers.
Partner with District Specialists to execute retail strategies and objectives that attract, retain, and grow core client relationships.
Act as clients’ trusted advisor by adding value and building deep relationships through the First Client Conversation Model.
Participate in and lead the First Financial Bank Experience through active involvement in site center huddles and meetings supporting sales and service activities.
Meet or exceed sales, service, and referral goals through collaboration with the team, District, and lines of business.
Provide digital assistance to clients establishing or needing support with the bank’s online offerings.
Stay informed about bank products, processes, and procedures, especially complex ones.
Support the management needs for the FCM.
Meet compliance requirements under applicable state and federal laws and regulations and First Financial Bank policies and procedures, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, lending, and deposit requirements.