Consumer Banker II (Franklin)

First Financial Bank•Franklin, IN

3d•$18 - $21

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients, as appropriate, to internal partners such as Mortgage, Wealth, Small Business Banking, Commercial, and Treasury Management. The role supports clients with account opening and maintenance, teller transactions when needed, service and sales conversations, follow-up, and digital banking assistance. The Consumer Banker serves as a trusted advisor, uses the First Client Conversation Model, and helps deliver the First Financial Bank Experience across branch, drive-through, phone, and email channels. The position collaborates with District Specialists, internal business partners, peers, and management to execute retail strategies, meet sales, service, and referral goals, fulfill clients’ financial needs, and maintain operational, risk, compliance, and regulatory standards. The role works with limited supervision, follows established guidelines, applies them proficiently, and may lead teams as needed. It also supports management needs for the FCM.

Requirements

3–4 years of client service experience in a retail environment.
3–4 years of sales and service experience, with prior success achieving sales and service goals in a retail environment.
High school diploma or GED.
Strong knowledge of banking products and solid sales skills.

Nice To Haves

Associate’s or bachelor’s degree, or an equivalent combination of education and work experience in sales.
May obtain notary authorization.

Responsibilities

Perform the functions necessary to open and maintain accounts.
Run a teller drawer when deemed necessary by management.
Support client engagement through active calling, client conversations, and follow-up.
Partner with internal teams to provide clients with appropriate service and solutions.
Ensure client follow-up calls are conducted within the proper time frame.
Maintain operational and risk management standards and adhere to compliance and regulatory procedures.
Assist clients with transactions in the branch, drive-through, by phone, and by email.
Model First Financial Bank’s mission and values for peers and coworkers.
Work with District Specialists to execute retail strategies and objectives that attract, retain, and grow core client relationships.
Act as clients’ trusted advisor by adding value and building deep relationships using the First Client Conversation Model.
Participate in and lead the First Financial Bank Experience through site center huddles and meetings supporting sales and service activities.
Meet or exceed management-set sales, service, and referral goals through collaboration with the team, District, and lines of business.
Provide digital assistance to clients establishing or using the bank’s online offerings.
Stay informed about bank products, processes, and procedures, especially complex ones.
Support management needs for the FCM.