Consumer Banker II (Harbor Sq)

First Financial Bank • Celina, OH

2d • $18 - $21

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banking, Commercial, and Treasury Management. The role serves a wide variety of client needs, provides service and financial solutions, and supports clients in person, in the drive-through, by phone, and by email.

The Consumer Banker acts as a trusted advisor by using the First Client Conversation Model, providing digital assistance, and helping clients meet their financial needs. The position works with limited supervision, follows established guidelines, collaborates with senior roles or a supervisor, and may lead teams as needed. It also supports the management needs for the FCM and is responsible for complying with applicable laws, regulations, and bank policies.

Requirements

• 3–4 years of client service experience in a retail environment.
• 3–4 years of sales and service experience, with previous success achieving sales and service goals in a retail environment.
• High school diploma or GED.
• Strong bank product knowledge and solid sales skills.

Nice To Haves

• Associate’s or bachelor’s degree, or an equivalent combination of education and work experience in sales.
• May obtain notary authorization.

Responsibilities

• Open and maintain accounts and run a teller drawer when deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Partner with internal teams to bring clients appropriate expertise, service, and solutions.
• Conduct client follow-up calls within the proper timeframe.
• Maintain operational and risk management standards and adhere to compliance and regulatory procedures.
• Assist clients with transactions in the branch, drive-through, by phone, and by email.
• Model First Financial Bank’s mission and values for peers and coworkers.
• Partner with District Specialists to execute retail strategies and attract, retain, and grow client relationships.
• Act as clients’ trusted advisor by adding value and building relationships using the First Client Conversation Model.
• Participate in and lead site center huddles and meetings supporting sales and service activities.
• Meet or exceed sales, service, and referral goals through collaboration with the team, District, and lines of business.
• Provide digital assistance to clients establishing or using the bank’s online offerings.
• Stay informed about bank products, processes, and procedures, particularly complex ones.
• Support the management needs for the FCM.
• Meet compliance requirements, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, and lending and deposit requirements.

Benefits

• The posting refers to a Benefits Guide and describes benefits and programs supporting associates’ holistic wellbeing; specific benefits are not listed.
• Incentive eligibility, except for Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED