District Consumer Banker II (Madison Sq)

First Financial Bank•Cincinnati, OH

18h

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to appropriate internal partners, including Mortgage, Wealth, Small Business, Commercial, and Treasury Management. The role supports clients with account opening and maintenance, teller transactions as needed, service, digital banking assistance, and financial solutions across branch, drive-through, phone, and email channels. The banker serves as a trusted advisor by using the First Client Conversation Model, providing timely follow-up, and collaborating with colleagues to deliver the First Financial Bank Experience. The role is accountable for achieving sales, service, and referral goals, supporting retail strategies, maintaining operational and risk-management standards, and complying with applicable regulations and bank policies. Travel between banking centers may be required, with daily travel not exceeding 60 miles.

Requirements

3–4 years of client service experience in a retail environment.
3–4 years of sales and service experience, with previous success achieving sales and service goals in a retail environment.
High school diploma or GED.
Strong bank product knowledge and solid sales skills.

Nice To Haves

May obtain notary authorization.

Responsibilities

Open accounts and perform account maintenance.
Run a teller drawer as deemed necessary by management.
Support client engagement through active calling, client conversations, and follow-up.
Partner with internal teams to provide clients with appropriate service or solution expertise.
Ensure client follow-up calls are completed within the proper timeframe.
Maintain operational and risk-management standards.
Assist clients with transactions in the branch, drive-through, by phone, and by email.
Model First Financial Bank’s Mission and Values for peers and coworkers.
Adhere to compliance and regulatory procedures.
Partner with District Specialists to execute retail strategies and objectives for attracting, retaining, and growing core client relationships.
Build deep client relationships and serve as a trusted advisor using the First Client Conversation Model.
Participate in and lead the First Financial Bank Experience through active involvement in site center huddles and meetings.
Meet or exceed management-set sales, service, and referral goals through collaboration with the team, District, and lines of business.
Provide digital assistance and service to clients establishing or using the bank’s online offerings.
Stay informed about bank products, processes, and procedures, especially complex ones.
Travel between banking centers as needed; daily travel must not exceed 60 miles.