District Consumer Banker II (Fern Creek)

First Financial Bank•Louisville, KY

1d•$18 - $21

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role supports clients with account opening and maintenance, teller transactions as needed, in-person and remote service, digital banking assistance, and follow-up. The banker serves as a trusted advisor, uses the First Client Conversation Model, and helps deliver the First Financial Bank Experience. The role partners with District Specialists and other internal teams to execute retail strategies, grow core client relationships, meet clients' financial needs, and achieve sales, service, and referral goals. It also includes participating in site-center huddles and meetings, keeping current on bank products and procedures, and adhering to operational, risk-management, compliance, and regulatory requirements. Daily travel will not exceed 60 miles; travel between banking centers and qualifying mileage beyond the regular commute may be reimbursed.

Requirements

3–4 years of client service experience in a retail environment.
3–4 years of sales and service experience, with prior success achieving sales and service goals in a retail environment.
High school diploma or GED.
Strong bank product knowledge and solid sales skills.
Meet applicable bank compliance requirements, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, and lending and deposit compliance requirements.

Nice To Haves

May obtain notary authorization.

Responsibilities

Open accounts and perform account maintenance.
Run a teller drawer when deemed necessary by management.
Support client engagement through active calling, conversations, and follow-up.
Partner with appropriate internal teams to provide clients with service and solutions.
Ensure client follow-up calls are completed within the proper timeframe.
Maintain operational and risk-management standards.
Assist clients with transactions in the branch, drive-through, by phone, and by email.
Model First Financial Bank's mission and values for peers and coworkers.
Adhere to compliance and regulatory procedures.
Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships.
Act as clients' trusted advisor by adding value and building deep relationships using the First Client Conversation Model.
Participate in site-center huddles and meetings to support sales and service activities.
Meet or exceed sales, service, and referral goals through collaboration with the team, District, and lines of business.
Provide digital assistance to clients establishing or using the bank's online offerings.
Stay informed about bank products, processes, and procedures, especially complex ones.
Perform other duties as assigned to assist clients.