District Consumer Banker II (86th Street)

First Financial Bank • Indianapolis, IN

4d

About The Position

The District Consumer Banker works with existing First Financial Bank clients and prospects for new clients, deepening relationships by booking business directly and referring clients to internal partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role serves clients across banking centers and through branch, drive-through, phone, and email channels, and may travel between banking centers, with daily travel not exceeding 60 miles.

The banker acts as a trusted advisor, supports client engagement through conversations and follow-up, assists clients with the bank’s digital offerings, and contributes to sales, service, and referral goals. The role also performs account opening and maintenance, may run a teller drawer as directed by management, follows operational, risk, compliance, and regulatory standards, and models the bank’s mission and values. The position has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Two to three years of client service experience in a retail environment.
• Two to three years of sales and service experience, with prior success achieving sales and service goals in a retail environment.
• Strong sales skills.
• Ability to serve a wide variety of client needs according to bank policies and procedures.

Nice To Haves

• Associate’s degree and/or equivalent work experience in sales.

Responsibilities

• Open accounts and perform account maintenance.
• Run a teller drawer when deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Coordinate with internal partners to bring appropriate expertise to client service and solution needs.
• Ensure client follow-up calls occur within the proper time frame.
• Maintain operational and risk management standards.
• Assist clients with transactions in the branch, drive-through, by phone, and by email.
• Model First Financial Bank’s mission and values for peers and coworkers.
• Adhere to compliance and regulatory procedures, including applicable Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, and lending and deposit requirements.
• Act as clients’ trusted advisor by adding value and building relationships using the First Client Conversation Model.
• Participate in and lead site center huddles and meetings to support sales and service activities.
• Meet or exceed sales, service, and referral goals through collaboration with the team, district, and lines of business.
• Provide digital assistance and service to clients using the bank’s online offerings.
• Stay informed about bank products, processes, and procedures, especially complex ones.
• Travel between banking centers as needed; daily travel shall not exceed 60 miles.

Benefits

• Benefits and programs supporting associates’ holistic wellbeing are offered; details are provided in the Benefits Guide.
• Incentive eligibility, except for Co-Op, Intern, or Student positions.
• Mileage reimbursement for qualifying business-related travel beyond the current commute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED