District Consumer Banker II (Madison Sq)

First Financial Bank•Cincinnati, OH

2d•$18 - $21

About The Position

The District Consumer Banker II works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role supports clients across branch, drive-through, phone, and email channels and provides assistance with the bank’s digital offerings. The Consumer Banker serves as a trusted advisor, using the First Client Conversation Model to understand and address clients’ financial needs. The role collaborates with District Specialists and other internal partners to attract, retain, and grow core client relationships, deliver service and solutions, and contribute to a first-class client experience. The position also supports sales and service activities through participation in site center huddles and meetings and by meeting or exceeding goals set by management. The position requires adherence to operational, risk-management, compliance, and regulatory standards. Daily travel is limited to no more than 60 miles; travel between banking centers and mileage reimbursement above the current commute may qualify for business-related reimbursement.

Requirements

3–4 years of client service experience in a retail environment.
3–4 years of sales and service experience, with prior success achieving sales and service goals in a retail environment.
High school diploma or GED.
Strong bank product knowledge and solid sales skills.

Nice To Haves

May obtain notary authorization.

Responsibilities

Open accounts and perform account maintenance.
Run a teller drawer when deemed necessary by management.
Support client engagement through active calling, conversations, and timely follow-up.
Partner with internal groups to connect clients with appropriate service or solutions.
Maintain operational and risk-management standards and adhere to compliance and regulatory procedures.
Assist clients with transactions in the branch, drive-through, by phone, and by email.
Model First Financial Bank’s mission and values for peers and coworkers.
Work with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships.
Serve as clients’ trusted advisor by building relationships and using the First Client Conversation Model.
Participate in site center huddles and meetings to support sales and service activities.
Meet or exceed sales, service, and referral goals through collaboration with the team, the District, and lines of business.
Provide digital assistance to clients establishing or using the bank’s online offerings.
Stay informed about bank products, processes, and procedures, especially complex ones.
Meet applicable compliance obligations, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, lending, and deposit requirements.
Travel between banking centers as needed, within the stated daily travel limit.