District Consumer Banker II (86th Street)

First Financial Bank • Indianapolis, IN

6d • $18 - $21

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role serves a wide variety of client needs according to bank policies and procedures, supports account opening and maintenance, and may run a teller drawer as needed by management.

The banker supports client engagement through active calling, conversations, follow-up, and digital assistance. They help clients use the bank’s online services, collaborate with internal teams to provide appropriate expertise, and function as a trusted advisor by building relationships using the First Client Conversation Model. They participate in site center huddles and meetings and work to meet or exceed sales, service, and referral goals.

The position requires adherence to operational, risk-management, compliance, and regulatory standards. Daily travel is limited to 60 miles, and travel between banking centers may qualify for business-related mileage reimbursement above the current commute. The role has no supervisory responsibilities. Pay is $18.00–$20.67 per hour; all roles are incentive eligible except Co-Op, Intern, or Student positions.

Requirements

• 2–3 years of client service experience in a retail environment.
• 2–3 years of sales and service experience with prior success achieving sales and service goals in a retail environment.
• High school diploma or GED.
• Strong sales skills.
• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to travel between banking centers.

Nice To Haves

• Associate’s degree and/or equivalent work experience in sales.

Responsibilities

• Open accounts and perform account maintenance.
• Run a teller drawer when deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Partner with internal teams to bring appropriate service or solution expertise to clients.
• Ensure client follow-up calls are completed within the proper timeframe.
• Maintain operational and risk-management standards and adhere to compliance and regulatory procedures.
• Assist clients with transactions in the branch, drive-through, by phone, and by email.
• Model First Financial Bank’s mission and values for peers and coworkers.
• Serve as a trusted advisor by adding value and building client relationships using the First Client Conversation Model.
• Participate in site center huddles and meetings to support sales and service activities.
• Meet or exceed sales, service, and referral goals through teamwork with the branch, district, and lines of business.
• Provide digital assistance to clients establishing or using the bank’s online services.
• Stay informed about bank products, processes, and procedures, particularly complex ones.
• Travel between banking centers, with daily travel not exceeding 60 miles.

Benefits

• The employer describes benefits and programs supporting associates’ holistic wellbeing and directs applicants to its Benefits Guide; specific benefits are not listed.
• Incentive eligibility for roles other than Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED