Small Business Banker II - Wilmington, DE

TD•Wilmington, DE

3d•$30 - $45

About The Position

The Small Business Banker II proactively deepens relationships with existing Small Business customers in a specified territory and supports equal access to banking products and services across communities, including low-to-moderate income areas and minority communities. The role contacts new Small Business customers and completes an assessment within 30 days of their joining the bank, then assigns them to the appropriate TD Relationship Manager based on the assessment. The position manages a larger, more complex territory and a group of stores’ loan portfolio within the Front End Fulfillment process. It originates, structures, and closes non-RMLM Small Business loan requests; manages loans through relationship checkups and renewals; and generates sales and referrals to help meet customers’ financial needs. The banker works with Stores, Commercial Bank, the Small Business Credit Center, and product groups to deliver strong customer service and timely responses to credit applications. The role also reviews reporting and evaluates performance weekly.

Requirements

Bachelor’s degree or equivalent experience.
7+ years of related experience.
Four years of calling and lending or credit-support-related experience at the Small Business level.
Demonstrated ability to achieve and exceed marketing goals.
Proven ability to understand and analyze personal and business financial statements.

Responsibilities

Contact new Small Business customers who opened accounts in partner stores and complete customer assessments.
Contact assigned Small Business customers, meet with them as needed, deepen relationships, resolve customer service issues, and identify product needs.
Generate sales and referrals to business partners across the bank to address Small Business customers’ financial needs.
Assign Small Business customers to the appropriate TD Relationship Manager based on customer parameters and assessment results.
Manage a group of stores’ loan portfolio in the Front End Fulfillment process.
Originate, structure, and close non-RMLM Small Business loan requests.
Develop Small Business product expertise to assess potential product fit for customers.
Work with Stores and Commercial Bank to support superior customer service, as measured by CWI.
Manage loans in the Front End Fulfillment portfolio, including relationship checkups and renewals.
Meet or exceed individual sales goals and contribute to Small Business Banking sales and business development objectives.
Maintain knowledge of the local market, competitive offers, and economic trends.
Work with the Small Business Credit Center and SBB product groups to support satisfactory response times for new credit applications.
Review reports, including pipelines and dashboards, for accurate and complete reporting, and evaluate performance weekly.