Personal Banker

KeyBank • Liverpool, NY

5d • Onsite

About The Position

The Personal Banker serves clients and businesses in KeyBank communities by identifying financial needs, offering tailored guidance, and supporting clients’ financial wellness. The role involves engaging clients in person and by phone, attracting new clients, and developing and expanding relationships with existing clients based on their financial goals. The position is sales-driven and requires effective teamwork, polished communication, confidence, and a strong client-first approach.

Personal Bankers open personal and business accounts and related products, including checking, deposit products, home equity and unsecured lending, and certificates of deposit. They support branch operations, including assisting with teller transactions as needed, and work with branch teammates and business partners to acquire clients and deepen relationships. The role requires compliance with operational, risk, security, and audit procedures, including appropriate documentation of client interactions. Saturday work is required as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on KeyBank digital platforms and capabilities.
• Strong client-service, communication, relationship-building, sales, referral, time-management, and integrity skills.
• Ability to evaluate financial information, identify opportunities, recommend appropriate strategies, manage banking risks, and handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• Ability to meet the described physical demands, including prolonged standing, frequent hand use and forward reaching, and occasional bending and lifting.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
• Notary license.

Responsibilities

• Provide a strong client experience in interactions with clients and teammates.
• Identify financial wellness opportunities through in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts and offer relevant banking products.
• Build partnerships with branch teammates and business partners to acquire clients and deepen existing client relationships.
• Manage internal and external centers of influence effectively.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies, procedures, values, and Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED