Universal Banker (Beltsville Branch)

Atlantic Union Bank • Beltsville, MD

1d

About The Position

The Universal Banker is an all-encompassing branch role responsible for delivering a high-quality customer experience, providing sales and service solutions, and handling teller transactions. The role builds positive customer relationships by communicating the benefits of Atlantic Union Bank’s products and services and supporting the growth and retention of branch customers.

The position also performs cash transactions and complex branch operational duties, resolves customer problems, adheres to applicable banking laws and policies, manages risk, and completes required training. Shifts may vary depending on business needs.

Requirements

• Possess or be able to obtain an NMLS registration.
• High school diploma or equivalent required.
• Customer service experience required.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to exercise sound business judgment.
• Proficient computer skills.
• Ability to handle multiple tasks with attention to detail.
• Flexible and able to adapt to change.
• Able to stand for extended periods and lift objects up to 30 pounds.

Nice To Haves

• Associate’s degree preferred.
• At least 1 year of experience in banking or financial services preferred.
• At least 1 year of experience developing customer relationships, achieving sales or production goals, and building referral sources preferred.
• Previous cash handling experience preferred.
• Teller experience strongly preferred.
• Lending experience preferred.

Responsibilities

• Create customer loyalty through needs-based conversations and deliver a differentiated customer experience.
• Develop and maintain knowledge of bank products and services, including other lines of business.
• Use digital channel technology and educate customers about tools such as Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, and ATM Banking.
• Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, and appointment setting.
• Acquire new customers through prospecting while maintaining and deepening existing customer relationships.
• Identify and close sales opportunities to contribute to personal and branch sales goals.
• Promote branch growth by developing and retaining new and existing customers.
• Partner with other lines of business to identify and refer customer needs, including Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, and Treasury Management.
• Uncover and provide solutions for lending needs.
• Serve as a contact for resolving customer problems related to deposit, credit, and other products and services.
• Review individual performance using scorecards and other resources, and make adjustments to meet sales performance goals.
• Perform teller functions and cash transactions.
• Balance cash each day.
• Follow applicable laws and regulations governing bank operations, including Atlantic Union Bankshares’ BSA/AML Policy and Procedures.
• Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
• Perform complex branch operational duties as assigned.
• Complete all required training.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Paid time off
• 401(k) retirement savings plan
• Wellness resources
• Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED