Universal Banker (Beltsville Branch)

Atlantic Union Bank Careers • Beltsville, MD

19h

About The Position

The Universal Banker delivers a strong customer experience by combining sales and service solutions with teller transactions. The role builds positive customer relationships by communicating the benefits of Atlantic Union Bank’s products and services, identifying customer needs, and providing appropriate solutions. The Universal Banker supports branch growth by acquiring new customers, strengthening existing relationships, meeting individual and branch sales goals, and partnering with other lines of business to address customer needs. The role also performs teller and operational duties, manages risk, follows applicable banking laws and policies, and completes required training.

Requirements

• High school diploma or equivalent required.
• Possess or be able to obtain an NMLS registration.
• Customer service experience required.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to exercise sound business judgment.
• Proficient computer skills.
• Ability to handle multiple tasks with attention to detail.
• Flexible and able to adapt to change.
• Able to stand for extended periods and lift objects weighing up to 30 pounds.

Nice To Haves

• Associate’s degree preferred.
• At least 1 year of banking or financial services experience preferred.
• At least 1 year of experience developing customer relationships, achieving sales or production goals, and building referral sources preferred.
• Previous cash-handling experience preferred.
• Teller experience strongly preferred.
• Lending experience preferred.

Responsibilities

• Build customer loyalty through needs-based conversations and differentiated customer experiences.
• Develop and maintain knowledge of bank products, services, and other lines of business.
• Use digital-channel technology and educate customers on tools such as Zoom, the Appointment Scheduler Tool, DocuSign, GRO, online banking, mobile banking, and ATM banking.
• Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, and appointment setting.
• Acquire new customers through prospecting while maintaining and deepening existing customer relationships.
• Identify and close sales and referral opportunities to contribute to personal and branch sales goals.
• Support branch growth through the development and retention of new and existing customers.
• Partner with other lines of business to identify and refer customer needs, including mortgage, investments, business banking, commercial banking, merchant services, and treasury management.
• Identify lending needs and provide solutions.
• Resolve customer concerns regarding deposit, credit, and other products and services.
• Review individual performance using scorecards and other resources and make adjustments to meet sales performance goals.
• Perform teller functions and cash transactions, and balance cash each day.
• Follow applicable laws and regulations governing bank operations, including the bank’s BSA/AML policies and procedures.
• Manage risk by following policies and procedures and exercising sound judgment within established limits.
• Perform complex branch operational duties as assigned.
• Complete all required training successfully.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Paid time off
• Retirement savings through a 401(k) plan
• Wellness resources
• Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED