Personal Banker

KeyBank • Seattle, WA

5d • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role builds client relationships through in-person conversations and proactive calling, identifying financial needs and recommending customized solutions that support clients’ financial wellness. The Personal Banker attracts new clients, develops existing relationships, and helps clients gain confidence in their finances. This is a client-first, sales-driven position requiring self-motivation, competitiveness, teamwork, and polished communication.

The role includes opening personal and business accounts and related deposit and lending products; achieving individual activity, behavior, and outcome goals; and working with branch teammates and business partners to acquire clients and deepen relationships. The Personal Banker also supports branch operations, including teller-line transactions as needed, and follows operational, risk, security, audit, and documentation requirements. Saturday work is required as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products, including Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients on KeyBank digital platforms and capabilities.
• Knowledge of client accounts and banking relationships, and sound judgment when handling clients and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using recommendations that support clients’ financial wellness and leveraging system-generated lead lists, walk-ins, and professional contacts.
• Strong work ethic and high level of integrity.
• Excellent time-management skills.
• Strong verbal and non-verbal communication skills.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, and frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small-business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
• Notary license.

Responsibilities

• Provide a strong client experience by being present with clients and teammates and recognizing the impact of interactions on clients’ personal, professional, and financial well-being.
• Listen for financial wellness opportunities in in-person and telephone conversations and provide effective, customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts, including consumer checking, small-business accounts, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and line-of-business partners to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence effectively.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties, which may change or be added at any time.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Build and nurture client relationships, identify prospective clients, understand their needs, and develop strategies to convert them into long-term clients.
• Deepen existing client relationships by offering products and services that meet evolving needs.
• Address client needs and resolve issues promptly to support a positive banking experience.
• Evaluate financial information to understand clients’ financial health, identify investment opportunities, and recommend strategies.
• Manage risks associated with banking operations and client transactions.
• Handle cash transactions accurately and efficiently.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for a list of benefits linked in the job posting; specific benefits are not detailed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED