Bank Teller Jobs

About The Position

Requirements

• Mental alertness and adaptability to office and field-area work routines.
• Education equivalent to four years of high school, with particular emphasis on office skills, shop skills, or related areas.
• 7 to 11 months of related experience and/or training.
• Working knowledge of all bank products and services to help meet customer needs.

Responsibilities

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders and cashier's checks, and cash advances.
• Assist customers with using coin counters and exchanging counted coins for credit.
• Examine checks for proper endorsements, verify the legality of documents, identify customers, and ensure proper account authority for people completing transactions.
• Record transactions promptly and accurately in compliance with Bank procedures.
• Balance currency, coin, and checks in cash drawers and assist with ATM balancing as applicable.
• Take service requests for address changes, debit cards, online banking, temporary checks, and check orders.
• Resolve customer issues and transaction discrepancies.
• Answer inquiries about interest rates, accounts, and products and services.
• Build relationships with customers and non-customers and offer products and services suited to their needs.
• Refer customers to other departments, including new accounts, treasury management, lending, mortgage, trust, and financial services.
• Participate in activities to generate new business or reduce operational costs, including calling customers and attending or working special events.
• Provide customer service consistent with Service with HEART standards to internal and external customers.
• Maintain confidentiality of customer and bank information and comply with internal controls, bank policies, and procedures.