Teller

Associated Bank•Madison, WI

21h•$17 - $23

About The Position

Associated Bank is hiring a Teller to provide exceptional service and support during customer interactions. In this front-line role, the Teller processes transactions accurately, identifies opportunities to meet customer needs, and promotes financial solutions that help clients achieve their goals. The role supports customers with questions and concerns, introduces digital and self-service banking tools, and contributes to daily branch operations. The Teller works collaboratively with colleagues, including across multiple branches, in a team environment that values integrity, growth, and community impact.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of demonstrated customer service experience.

Nice To Haves

Experience in retail banking, cash handling, or financial services.

Responsibilities

Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
Accurately and efficiently process customer transactions while following all policies and procedures.
Identify customer needs and refer customers to colleagues for additional financial solutions.
Promote current offers, products, and services that benefit customers.
Answer questions and resolve customer concerns professionally and with care.
Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
Demonstrate and educate customers on digital and self-service banking tools.
Collaborate with team members across multiple branches to ensure seamless service.
Comply with applicable enterprise policies, procedures, laws, and regulations, including the Bank Secrecy Act.
Report suspicious activity to Financial Intelligence, customer complaints and procedure violations to management or HR, and ethical concerns through the Ethics Hotline as needed.