Teller PT- East Main

FARMERS BANK & TRUST•Magnolia, AR

20h

About The Position

Tellers are the face of the Bank. They process customer transactions while providing excellent customer service and building relationships with customers. The role requires delivering service consistent with Service with HEART standards to both internal and external customers, maintaining confidentiality of customer and bank information, and staying abreast of banking regulations and bank policies and procedures that affect retail operations. Required experience must be in a retail environment.

Requirements

Education equivalent to four years of high school or a GED, with particular emphasis on office skills, shop skills, or other relevant skills.
Six to eleven months of related experience and/or training.
Required experience must be in a retail environment.
Excellent customer service consistent with Service with HEART standards.
Ability to maintain confidentiality of customer and bank information.
Ability to stay abreast of banking regulations and Bank policies and procedures affecting retail operations.

Responsibilities

Accept cash and check transactions for deposits, check cashing, loan payments, money orders and cashier’s checks, and cash advances.
Assist customers with running coins through coin counters and exchanging them for credit.
Examine checks for proper endorsements, verify the legality of documents, identify customers, and ensure that people completing transactions have proper account authority.
Record transactions promptly and accurately in compliance with Bank procedures.
Balance currency, coin, and checks in cash drawers and assist with ATM balancing as applicable.
Take service requests for address changes, debit cards, online banking, temporary checks, and check ordering.
Resolve customer issues and transaction discrepancies.
Answer inquiries regarding interest rates, accounts, products, and services.
Build relationships with customers and non-customers and offer products and services suited to their needs.
Make appropriate referrals to departments such as new accounts, treasury management, lending, mortgage, trust, and financial services.
Participate in activities to generate new business or reduce operational costs, including calling customers and attending or working special events.
Provide excellent customer service consistent with Service with HEART standards to internal and external customers.
Maintain confidentiality of customer and bank information.
Stay abreast of banking regulations and Bank policies and procedures affecting retail operations.