CSR/Teller - Crescent Springs, KY - Full-Time

Fifth Third Bank • Crescent Springs, KY

21h • Onsite

About The Position

The CSR/Teller provides excellent customer service, listens to customers’ needs, helps resolve questions and problems, and refers customers to Bankers or other business partners for consultative conversations. The position supports efficient financial-center operations, handles extensive cash transactions, maintains accurate balancing records, and follows bank policies, procedures, and risk-management expectations. The role requires confidentiality, ethical conduct, sound judgment, and flexibility in scheduling. It has no supervisory responsibilities and is performed in a normal office environment with extensive computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Ability to adhere to dress-code guidelines when working with the public.

Responsibilities

• Build customer relationships by listening to specific needs, asking questions, and directing customers to appropriate financial solutions.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to help maintain efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED