Full Time Teller - Providence, KY

Independence Bank•Providence, KY

3d•Onsite

About The Position

A Teller undertakes bank transactions and interacts directly with customers, typically serving as the first person customers see when they enter a bank location. The position is based at the Providence, Kentucky location and is not eligible for remote work. The teller is required to work in a Saturday rotation and may be required to work the drive-thru, open or close the bank, or float to other locations. The role processes customer transactions, answers questions about accounts and banking products, helps resolve account errors or problems, and promotes specialized products and services. It also involves maintaining accurate transaction records, identifying counterfeit currency, and balancing the cash drawer daily. The work takes place indoors in an environmentally controlled office setting. Travel to other locations may occasionally be required to provide coverage. Physical requirements include medium work, with lifting up to 50 pounds at a time and frequent lifting or carrying of objects weighing up to 25 pounds.

Requirements

High school diploma or GED.
Customer service experience is required.
Core competencies include customer/client orientation, cash handling, oral communication, problem-solving, accuracy and attention to detail, situational judgment, and the ability to maintain confidential information.
Ability to meet the physical requirements of medium work, including lifting up to 50 pounds at a time and frequently lifting or carrying objects weighing up to 25 pounds.

Nice To Haves

One year of teller experience is preferred.

Responsibilities

Greet customers and visitors entering the lobby or approaching the drive-thru.
Process daily transactions, including receiving deposits, cashing checks, accepting loan payments, and disbursing cash.
Identify counterfeit currency.
Verify check signatures, agreement between written and numerical amounts, and sufficient account funds before cashing checks and paying out money.
Explain, promote, and sell specialized products such as cashier’s checks and prepaid gift cards.
Exchange foreign currency.
Assist customers with services such as ordering bank cards and checks.
Record transactions promptly and accurately in accordance with bank procedures.
Answer inquiries about checking and savings accounts and other bank-related products.
Help customers solve account errors or problems and provide account balances.
Balance currency, cash, and checks in the cash drawer daily and arrange money by denomination.
Promote and maintain positive relations with contacts, customers, and potential customers.
Work bank openings or closings when required.
Work the drive-thru when required.
Float to other locations when required.
Work in a Saturday rotation.