CSR/Teller- Florence, KY (Burlington Pike)- Full Time

Fifth Third Bank • Florence, KY

12d • Onsite

About The Position

The CSR/Teller provides excellent customer service, listens to customers’ needs, responds to questions, resolves issues, and refers customers to appropriate bankers or business partners for consultative conversations. The role supports efficient financial center operations, handles cash, maintains balancing records, follows bank policies and procedures, and protects customer confidentiality. The employee is accountable for managing risk, exercising sound judgment, and contributing to a positive customer experience while demonstrating the bank’s core values.

The position is based in a normal office environment and involves extensive cash handling and viewing computer screens. It requires contact with the public and flexibility in scheduling. No supervisory responsibilities are assigned.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures needed to perform the essential duties.
• Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Provide attentive, responsive customer service by listening to customers, asking questions, and connecting them with appropriate financial services.
• Follow up on customer questions and find solutions to address issues.
• Keep customer business confidential and comply with the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED