CSR/Teller- Hebron, KY (Airport)- Part Time

Fifth Third Bank • Hebron, KY

17h

About The Position

The CSR/Teller provides excellent customer service, identifies customer needs, and refers customers to the appropriate bankers or business partners for consultative conversations. The role is accountable for managing risk, following policies and procedures, maintaining customer confidentiality, and supporting a positive customer experience. It also performs daily office operations, handles cash and balancing activities, and responds professionally to customer issues.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers, understand their needs, and guide them to appropriate financial services.
• Follow up on customer questions and find solutions to issues; communicate responsively and promptly.
• Protect customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek help as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex matters to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED