Teller - Full time

Northwest Bank•Erie, PA

1d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They provide an excellent customer service experience by welcoming customers, processing transactions efficiently, resolving problems, providing education and identifying financial needs for referral to the appropriate line of business. The role requires knowledge of bank products, services, digital offerings, office systems and software, and compliance with security, dual-control, risk and operational procedures. Tellers work with customers in person, over the phone and through email, and work as part of a team to complete daily tasks and support branch operations.

Requirements

Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information and facilitate an open exchange of ideas and information.
Ability to plan and track personal work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.
High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution and other needs.
Engage with customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet customers, take ownership of issues or concerns, and work to resolve them.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM and other devices as needed.
Deliver the North(west) star experience, champion customers’ financial wellness and uphold the company’s five Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services and digital offerings.
Follow security and dual-control processes and protect the bank from risk by following compliance, risk and operational procedures.
Participate in branch opening and closing tasks as needed.
Work professionally and respectfully with coworkers, complete daily tasks, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned or necessary.
Comply with Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office, computer applications and department-specific software to maximize technology tools and efficiency.
Work with on-site equipment.