CSR/Teller - Reynoldsburg, OH (Blacklick) - Part Time

Fifth Third Bank • Reynoldsburg, OH

21h • Onsite

About The Position

The CSR/Teller provides customer care for daily transactions, inquiries, and problem resolution in accordance with Fifth Third Bank policies. The position refers customers to appropriate business partners for products and services identified through customer interactions. It is accountable for managing risk, following policies and procedures, raising concerns, and supporting positive outcomes for customers and colleagues.

The role promotes a positive customer experience through friendly, timely, and professional service; maintains customer confidentiality and trust; and develops rapport and knowledge of customer account ownership. It also supports efficient financial-center operations, handles cash and balancing responsibilities, resolves customer issues within established guidelines, and refers customers to business partners while tracking referral progress. The position has no supervisory responsibilities and works in a normal office environment, with extended viewing of computer screens.

Requirements

• High school diploma or GED.
• Ability to perform advanced math functions due to extensive cash handling.
• Ability to present a professional image when interacting with the public.
• Ability to interact comfortably and confidently with the public and initiate dialogue.
• Ability to read and write well enough to communicate orally and in writing.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment, diplomacy, and tact in decision-making and problem resolution.
• Ability to work in a team and interact positively with coworkers and management.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer care for daily transactions, customer inquiries, and problem resolution in accordance with bank policies.
• Refer customers to appropriate business partners for products and services identified during customer interactions.
• Promote customer satisfaction through friendly, helpful, responsive, and professional service.
• Build rapport with the customer base and maintain knowledge of account ownership.
• Answer customer questions or find answers, and identify solutions to customer issues.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Work with the platform team to perform daily office responsibilities and maintain efficient office operations.
• Maintain an accurate balancing record, find and correct outages, and enlist help when needed.
• Stay current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Meet or exceed management-set sales referral goals.
• Participate in daily huddles, sales meetings, and staff meetings.
• Maintain knowledge of Retail products and services and seek further development assistance when needed.
• Initiate conversations to uncover customer needs and refer customers to business partners.
• Use appropriate tools to track referrals and regularly review tools and dashboards to monitor referral progress and fulfillment.
• Increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.
• Identify, assess, manage, monitor, and report risks while operating within the bank's risk appetite.

Benefits

• Comprehensive benefits programs supporting employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED