CSR/Teller- Euclid, OH- Part Time

Fifth Third Bank • Euclid, OH

17h • Onsite

About The Position

The CSR/Teller provides excellent customer service, responds to customer needs, and refers customers to the appropriate bankers or business partners for consultative conversations. The role supports efficient financial center operations, handles extensive cash transactions, maintains accurate balancing records, follows bank policies and procedures, and helps resolve customer issues. The position is accountable for managing risk, protecting confidential customer information, and acting with integrity while contributing to a positive customer experience. The role is based in a normal office environment in Euclid, Ohio, and requires flexibility in scheduling.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers, understand their specific financial needs, and guide them to appropriate resources.
• Follow up on customer questions and find solutions to address issues.
• Communicate responsively and in a timely manner.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Maintain current knowledge of bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Build and maintain knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Consistently identify, assess, manage, monitor, and report risks while operating within the Bank's risk appetite.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits designed to support employees and their families across physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED