CSR/Teller- Teledo, OH (Westgate)- Part Time

Fifth Third Bank • Columbus, OH

9d • Onsite

About The Position

The CSR/Teller provides excellent customer service, connects customers with appropriate business partners for consultative conversations, and supports the efficient operation of the financial center. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and acting in ways that support a positive customer experience.

The position builds customer relationships by listening to individual needs, responding to questions, resolving issues, and making suitable referrals. It also performs daily office responsibilities, maintains accurate balancing records, keeps current with policies and procedures, and handles customer concerns professionally. The role requires extensive cash handling, public interaction, flexibility in scheduling, and work in a normal office environment with extensive computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values, work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers, understand their financial needs, and guide them to appropriate services or business partners.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence in a timely manner and maintain clear communication.
• Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain a balancing record in accordance with policy, identify and correct outages, and seek help when needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits designed to support employees and their families across physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED