CSR / Teller - Morganfield - Part Time

Fifth Third Bank • Morganfield, KY

10d

About The Position

The CSR / Teller provides excellent customer service in all interactions, refers customers to appropriate business partners for consultative conversations, and supports the efficient operation of the financial center. The role is accountable for managing risk by exchanging ideas and opinions, raising concerns, and following bank policies and procedures. It is expected to promote positive experiences for customers and colleagues while identifying, assessing, managing, monitoring, and reporting risks within the Bank's risk appetite.

The position involves extensive cash handling, daily office responsibilities, customer problem resolution, and maintaining knowledge of banking policies and financial center procedures. The CSR / Teller identifies customer needs and makes referrals to bankers and business partners. This is a part-time position located in Morganfield, Kentucky.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company's core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers, understand their financial needs, and guide them to appropriate resources or business partners.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence in a timely manner and keep communication clear.
• Maintain confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain an accurate balancing record, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach and refer customers to bankers or business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees' and their families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED