CSR/Teller- Euclid, OH- Part Time

Fifth Third Bank • Euclid, OH

2d

About The Position

The CSR/Teller provides excellent customer service, listens to customers’ needs, follows up on questions, and helps connect customers with the appropriate bank partners for consultative conversations. The position supports daily financial-center operations, handles cash and balancing responsibilities, follows bank policies and procedures, and manages customer concerns professionally. The role is accountable for managing risk and maintaining confidentiality, sound judgment, ethical conduct, and a positive customer experience. This is a part-time position located in Euclid, Ohio.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate financial resources.
• Follow up on customer questions and find solutions to address issues.
• Respond promptly to correspondence and maintain clear communication.
• Protect the confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain an accurate balancing record, identify and correct outages, and seek help as needed.
• Keep current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally and refer complex matters to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED