CSR/Teller- Teledo, OH (Westgate)- Part Time

Fifth Third Bank • Toledo, OH

7d • Onsite

About The Position

The CSR/Teller provides excellent customer service, identifies customer needs, and refers customers to appropriate Bankers and business partners for consultative conversations. The position is accountable for managing risk, following policies and procedures, and acting in ways that support positive customer experiences. It also performs daily office operations, maintains balancing records, resolves customer issues, and stays current on bank policies and financial center procedures. This is a part-time position in Fifth Third Bank’s Westgate financial center in Toledo, Ohio.

Requirements

• High school diploma or GED.
• Experience or ability involving extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers, understand their needs, and guide them to appropriate financial resources.
• Follow up on customer questions and find solutions to address issues.
• Respond promptly to correspondence and maintain clear communication.
• Keep customer business confidential and comply with the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and enlist assistance as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, referring complex matters to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners as appropriate.
• Build and maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED