Teller

Associated Bank•Minneapolis, MN

21h•$17 - $23

About The Position

The Teller provides fast, friendly customer service and accurately processes customer transactions while following required policies and procedures. The role supports the branch sales process by identifying customer needs, promoting current offers, referring customers to colleagues who can provide financial solutions, and explaining or demonstrating the bank’s channel capabilities. Tellers may be asked to work at multiple branch locations to help meet branch and customer needs. The position handles cash and other customer transactions, balances daily cash, maintains security awareness, and helps protect the bank’s financial interests by following internal and external policies, procedures, and regulations. It also includes responding to telephone inquiries, supporting colleagues, maintaining an organized office environment, and performing assigned duties related to ATMs, the safe deposit area, the vault, and the night drop. Where safe deposit services are offered, the teller monitors box access, maintains lease agreements, and assists customers with questions.

Requirements

High school education or equivalent combination of education and experience.
Less than 2 years of experience required.
Demonstrated customer service, cash handling, and computer skills.
Represent yourself and your own experiences during the recruiting and hiring process.
Successful completion of a thorough background check for new hires.

Responsibilities

Welcome customers and provide accurate, timely service, including cashing checks, accepting deposits and withdrawals, handling loan and credit card payments, and dispensing monetary instruments within established guidelines.
Balance and prove cash daily and maintain accurate transaction processing and records.
Identify payees, verify signatures and endorsements, and stay current on security procedures.
Follow internal and external policies, procedures, and regulations to protect the bank’s financial interests.
Learn bank products and services, identify opportunities to address customer needs, and refer customers to colleagues who can assist with financial solutions.
Share product and service promotions and new opportunities with customers.
Answer telephone inquiries and provide information in accordance with company policies while delivering a positive customer experience.
Support colleagues within and outside the banking office in keeping with the company’s vision and values.
Maintain office supplies and a professional, organized work environment.
Service ATMs, the safe deposit area, vault, and night drop as assigned.
In offices with safe deposit functions, monitor access to safe deposit boxes, maintain lease agreements, and answer customer questions.
Comply with applicable enterprise policies, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity to Financial Intelligence, customer complaints and procedure violations to management or HR, and ethical concerns through the Ethics Hotline as needed.