Universal Associate I (Teller/New Accounts)

First Citizens Community Bank • Millerton, PA

1d

About The Position

The Universal Associate I (Teller/New Accounts) provides timely, courteous customer service and processes customer transactions accurately, efficiently, and professionally. The role assesses customers’ financial needs, recommends bank services and products, and actively participates in the Bank’s sales culture and referral programs. It maintains daily transactions and balances, researches outages, balances the drawer, follows procedures and banking regulations, identifies customer needs, and develops solutions to exceed customer expectations. The role also requires constructive interaction with co-workers.

This is the Teller/New Accounts level of the Universal Associate role. Duties include processing transactions and handling cash, vault, and ATM responsibilities; opening and maintaining consumer and business deposit accounts; and completing necessary customer-account maintenance.

Hours average approximately 38 per week, including regularly rotating Saturday mornings. The position is budgeted for 2,007 hours per year.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• One year of customer service and cash-handling experience (preferred).
• High school diploma or equivalent educational experience (preferred).

Nice To Haves

• One year of customer service and cash-handling experience.
• High school diploma or equivalent educational experience.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions professionally, accurately, and efficiently.
• Assess customers’ financial needs and suggest bank services and products.
• Participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer accurately and promptly.
• Follow procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Interact constructively with co-workers.
• Process transactions and handle cash, vault, and ATM responsibilities.
• Open and maintain consumer and business deposit accounts.
• Complete necessary maintenance on customer accounts.

Benefits

• Comprehensive benefits package, including health, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and paid holidays.
• Group and voluntary life insurance and disability insurance.
• Aflac supplemental plans.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED