Universal Associate I (Teller/New Accounts)

First Citizens Community Bank • Tioga Township, PA

1d

About The Position

The Universal Associate I (Teller/New Accounts) provides courteous customer service and processes customer transactions accurately, professionally, and efficiently. The role assesses customers’ financial needs, suggests relevant bank services and products, and participates in sales and referral programs. It maintains daily transactions and balances, researches outages, balances the drawer, and follows procedures and banking regulations. The associate works constructively with co-workers and seeks solutions that exceed customer goals and expectations.

At this level, the associate processes transactions and handles cash, vault, and ATM responsibilities; opens and maintains consumer and business deposit accounts; and completes necessary customer account maintenance. Hours average approximately 38 per week, including regular rotating Saturday mornings. The position is budgeted for 2,007 hours per year.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.

Nice To Haves

• One year of customer service and cash handling experience (preferred).
• High school diploma or equivalent educational experience (preferred).

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions professionally, accurately, and efficiently.
• Assess customers’ financial needs and suggest bank services and products.
• Participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer accurately and promptly.
• Follow procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Interact constructively with co-workers.
• Process transactions and handle cash, vault, and ATM responsibilities.
• Open and maintain consumer and business deposit accounts.
• Complete necessary maintenance on customer accounts.

Benefits

• Health, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and paid holidays.
• Group and voluntary life insurance and disability insurance.
• Aflac supplemental plans.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed