Teller - Part Time

Northwest Bank•Bradford, PA

About The Position

Northwest Tellers are important members of the retail network team and frequently interact with customers. They provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education and identifying financial needs for referral to the appropriate line of business. Tellers help champion customers’ financial wellness and deliver the North(west) star experience in person, over the phone, and through email. The role involves meeting financial wellness activity goals, assisting customers and visitors, referring complex requests, balancing teller drawers, and supporting office operations. Tellers follow security, dual-control, compliance, risk, and operational procedures; complete assigned training; and maintain knowledge of office systems, software, bank products, services, and digital offerings. This position requires teamwork, professionalism, and working evening hours and weekends as scheduled, assigned, or necessary.

Requirements

Ability to establish effective working relationships with team members and participate in solving problems and making decisions.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate an open exchange of ideas and information.
Ability to plan and track one’s work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals, identify referral opportunities, and contribute to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs.
Engage with customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet customers, take ownership of issues or concerns, and work to resolve them.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver exceptional customer experiences in person, over the phone, and through email, and uphold the five Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes and participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work collaboratively and professionally with coworkers, be prompt, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office software and department-specific computer applications and software to maximize technology tools and efficiency.
Work with on-site equipment.