Auditor Jobs

About The Position

Requirements

• At least one year of hotel Front Desk Agent experience or at least three months of Hotel Night Audit experience; no exceptions.
• Previous overnight work history.
• Comfort working independently and overnight.
• Ability to read and interpret documents such as safety rules, safety-awareness information, operating and maintenance instructions, and procedure manuals.
• Ability to keep logs and communicate effectively with customers and associates.
• Ability to adjust to shift changes as business demands.
• Ability to work varying weekly hours; some weeks may be scheduled for fewer than 40 hours and others for more than 40 hours.

Responsibilities

• Run all overnight duties at the Front Desk.
• Complete Night Audit procedures using Fosse.
• Use guests’ names and give them attentive, focused service.
• Greet guests, communicate warmly and courteously, show genuine interest, anticipate needs, and respond flexibly.
• Take ownership of guest problems and work to resolve them.
• Maintain and promote guest hospitality at all times.
• Stock the lobby Market daily.
• Ensure Front Desk equipment is in working order and report equipment failures immediately.
• Stay familiar with the day-to-day room-selling strategy.
• Know current promotions and programs, including Marriott Rewards and hotel packages.
• Maintain personal hygiene and wear the proper uniform.
• Pass information pertinent to the Front Desk or related areas to the next shift manager or supervisor.
• Carry out reasonable requests from management that the associate is capable of performing.